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Find the most frequently asked questions from our users on a specific point of use of the Heredis software or Heredis Online.

How to input adoptive-biological parents?
 How to input adoptive-biological parents? 150 150 Heredis Help Knowledgebase
You have a small adopted child but you know the biological family? […] read more
How can I upgrade my genealogy file to a new version of Heredis?
 How can I upgrade my genealogy file to a new version of Heredis? 150 150 Heredis Help Knowledgebase
Heredis can convert files from older versions of Heredis. There’s no need to use a GEDCOM format! […] read more
Send my genealogy to a family member or friend
 Send my genealogy to a family member or friend 150 150 Heredis Help Knowledgebase

To send your genealogy to a family member or friend, you need to choose the format. You can send him a document, consult the articles Create and edit a book or…

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(Windows) I get a message saying that my file is out of the original folder. What should I do?
 (Windows) I get a message saying that my file is out of the original folder. What should I do? 150 150 Heredis Help Knowledgebase
The Heredis format is made up of several elements that must work together. This message informs you that two elements […] read more
How do I merge 2 Heredis files?
 How do I merge 2 Heredis files? 150 150 Heredis Help Knowledgebase
You’ve created your genealogy and that of your spouse in two separate files and you’d like to put them in […] read more
My email address has changed, how do I update it in my Heredis account?
 My email address has changed, how do I update it in my Heredis account? 150 150 Heredis Help Knowledgebase
First of all, just because your email address has been changed doesn’t mean that your Heredis account that was created […] read more
Check a genealogy
 Check a genealogy 150 150 Heredis Help Knowledgebase
Sometimes an error message may appear while you are using your Heredis software. Error messages can originate from various causes […] read more
I forgot my password. How do I reset it?
 I forgot my password. How do I reset it? 150 150 Heredis Help Knowledgebase
1- Go to the shop: shop.heredis.com 2- Click on Sign in: 3- Click on Forgot your password? 4- Enter your […] read more
How do I delete a genealogy?
 How do I delete a genealogy? 150 150 Heredis Help Knowledgebase
Your genealogy file is stored on your computer hard drive. Heredis is a desktop software, which means […] read more
How to input a same-sex couple?
 How to input a same-sex couple? 150 150 Heredis Help Knowledgebase
By default, when you add a spouse to a person, Heredis proposes the opposite gender to that of the person already […] read more
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